Shipping policy

Shipping Policy

Thank you for shopping with Levson Heat. Below are the terms and conditions that form our Shipping Policy.

Shipping Destinations
Levson Heat offers worldwide shipping to customers across the globe. Please note that we do not deliver to PO Boxes, APO/FPO military addresses, or restricted territories. If your order cannot be fulfilled due to destination restrictions, our system will notify you at checkout.

Order Processing Time
All orders are processed and dispatched within 2 business days (excluding weekends and bank holidays) after receiving your order confirmation email. Pre-order or customised items will follow the dispatch timeline specified on their respective product pages. If we experience an unusually high volume of orders or unexpected shipping delays, we will notify you via email or phone.

Estimated Transit Times
We fulfil orders through local warehouses in the United Kingdom and France, as well as direct cross-border fulfilment centres. Once dispatched, estimated delivery times are as follows:

• Domestic Shipments (United Kingdom & France):
  - Standard Delivery: 3 to 5 business days
  - Express Delivery: 1 to 3 business days

• Cross-Border International Shipments:
  - Standard Delivery: 7 to 14 business days

Please note that transit times are estimates and start from the date of dispatch, not the order date. Delivery times may occasionally be affected by local postal delays or peak holiday periods.

Shipping Rates
We are pleased to offer FREE SHIPPING on all orders worldwide with no minimum purchase requirement.

Order Tracking
You will receive a Shipment Confirmation email containing your tracking number(s) once your parcel has dispatched. Tracking details usually become active within 24 to 48 hours.

Customs, Duties & Import Taxes (DDP)
All cross-border international orders are shipped on a Delivered Duty Paid (DDP) basis. All applicable customs duties, tariffs, and import charges are fully covered by Levson Heat. You will not be required to pay any additional fees or taxes upon receiving your parcel.

Address Accuracy & Delivery Issues
Please ensure your shipping address is completely accurate at checkout. We are unable to guarantee address modifications once an order has entered our dispatch system.

If your tracking information shows that your parcel was delivered but you have not received it, or if your package arrives damaged or incomplete, please contact our customer support team within 48 hours of delivery. We will promptly liaise with the carrier to investigate and arrange a replacement or refund as appropriate.

Contact Us
If you have any questions or require further assistance regarding your delivery, please contact our support team at:
• Email: sales@levsongroup.com